RockAuto.com Member Reviews

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Below are some member reviews of RockAuto.com.  If you would like to write a review, please add your comments in the box below.  Make sure to include your email address because we will not include your review without a verifiable address.  After you write your review, you will receive an automated response from us which will confirm your email address and shortly after, your comments will be added to this page.  Thank you so much for your participation!  We appreciate your comments!!

 

From Chip Phelps:

They usually have the best prices (Yes including shipping) but have excellent customer service too.

I buy my high end brake Rotors and Pads from them and save $150.00 or more each time!

 

From Rich (21 Sep 2006):

this guys ROCK literally i saved over $30 on my most recent purchase from them and consistantly save money with every order. did have one boo boo when they shipped me the wrong shocks last year in a order but they were quick to remedy it. so far excellent to deal with

 

From Kenneth Land (15 July 2007):

I am extremely frustrated with RockAuto. I ordered two sets of brake pads. Initially I was told shipping was $7.00. I changed my order to another brand of brake pads, then without being told, my shipping went to 12.00 because they were being shipped from two locations. RockAuto did refund the $5 difference. On the new brake pads I ordered, they were advertised with a $20 rebate on each line item. After I ordered and they were shipped, I find out there is a limit of one rebate, and was not told that up front. I tried to resolve this with RockAuto,and they were very polite, but would not honor the $20 rebate that was shown on their website, but would only offer a $10 in store coupon. I am still trying to resolve this as I was relying on their expertise to guide my shopping experience. I think they are going to let this $20 loose them two customers, and any others who may share the same experience. One suggestion they made was for me to contact their vendor. I think that should be their responsibility. I am very frustrated. Hopefully, others have not had this experience.

 

From Tim (29 Apr 2008):

I ordered a fuel pump for my vehicle, due to a vehicle manufacture change, it did not fit. I promptly returned the pump following the instructions provided. after several email RockAuto refuses to refund my shipping cost. I had to pay for the pump to be shipped to me and to return it. Not customer Service friendly... I will not be doing business with this company in the furture.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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